Warranty Policy

Standard warranty policy

Product Group:

Applies to all series. You can use the product filters on our website to determine which series of rim you have.

The warranty period ranges from six months to three years from the date of purchase. (Please see the last table for details)

Conditions:

(1) If the wheelset is damaged within 30 days after the customer receives it, Superteam promises to replace the rim, spokes, hubs, etc, and pay the postage.  However, after 30 days, customers need to pay the postage.  (Premise: need to be within the warranty period)

(2) At our discretion, we may send a heavier-duty rim version. If we no longer make the rim you purchased we’ll upgrade you to the newest equivalent model at no extra cost.

(3) The Standard Warranty program is not transferable and only applies to the initial purchaser.

(4) Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.

This warranty coverage DOES NOT cover:

(1) Improper assembly or maintenance, including maintenance by an unauthorized technician.

(2) Installation of parts, accessories, or tires that are not originally intended for, or compatible with, the rims/wheels as sold.

(3) Damage or failures caused by a crash, accidental damage, misuse of the product, heat damage (typically caused by the wheel sitting too close to vehicle exhaust), non-compliance with manufacturer specifications of usage, or any other fractious reasons.

(4) Spokes, nipples, or wheel building issues if the wheel(s) were NOT built by Superteam. If you have a potential wheel building warranty issue with a wheel built by Superteam, please contact us support@superteamwheels.com

(5) Normal wear and tear (spokes, nipples, pawls, bearings, rim tape, decals, stickers, etc).Superteam